The following error message “The User Profile Service Service failed the logon. User Profile cannot be loaded” Or “The User Profile Service service failed the sign-in. User profile cannot be loaded” might emerge when you register into a Windows-based computer, like Windows Vista/7/8/10/11. If your computer has antivirus software while you log on, Windows can occasionally fail to read the user account effectively. 

Please restart your system and sign in to the user identity again in order to begin. Assuming it does not resolve the problem, then employ the following alternatives that we will discuss in this article for “user profile service failed the sign in”. Just keep reading.Latest Guide To Fix “User Profile Service Failed The Sign In” Issue (2022)

How Do I Fix The Issue “User Profile Service Failed The Sign In”? 

The error message “The User Profile Service Service failed the logon. User Profile cannot be loaded”  essentially indicates that the user profile has indeed been destroyed. This problem frequently arises as a result of Windows updates, disk resizing, the formation of profile pages, system restorations, as well as other circumstances. Hence, to find the right methods or techniques to solve “the user profile service service failed the logon” or “user profile service failed the sign in windows 10” kindly follow us.

Method 1: Check the Status of your Profile Services by Operating in Safe Mode

You can try starting your computer in safe mode if the user profile service fails and an error message appears, and then check the status of the profile service to see whether a corrupted file needs to be fixed. At times, there can be a frequent pop-up of Windows Security alert so, make sure you remove the Windows Secuity Alert before carrying out the steps. 

  • First, you need to reboot your system three or four times before being brought to the Automatic Repair Window.
  • Next, in approval to progress, you should tap Troubleshoot > Advanced options. After opening the Advanced settings box, make absolutely sure you check Startup Settings.advanced settings
  • To proceed, you need to tap Restart in the following pop-up dialog. After that, press F4 to choose Enable Safe Mode.
  • Hence, in order to proceed, you may then hit the Windows key and the R key consecutively to open the Run window, and type services.msc into the box, and click OK.
  • Now, select the User Profile Service, and then you need to tap Properties from the context menu.
  • The next step is to adjust its Startup type to Automatic and afterward click the Start button to validate that the Service status is functioning in order to proceed further, just press the OK button.

Lastly, you can exit safe mode and restart your computer after completing all the instructions to check the problem persists or not.

Method 2: Using Registry Editor

You’ll need to sign in as a separate user to modify the registry, but if you just have a user account, you can indeed modify the registry in Safe Mode.

Step 1: Verify the User Profile Service’s Current Condition

In the search box, enter services.msc, then click it to display the Service window. Once you have located the Profile Page Service, double-click it, pick Automatic as the beginning type, and click Start in the Service status area. Check your capability to sign on using your user account afterward.service msc

Step 2: Evaluate the Registry Configurations

Here, {50afa256e6562afb2cd7837d8db3fd71ce947f26b53ffff72a77bb9141ae121a}SystemDrive{50afa256e6562afb2cd7837d8db3fd71ce947f26b53ffff72a77bb9141ae121a}UsersDefault is a common default profile key. On the other hand, if you updated your system from a prerelease version, this might have already changed. 

  • You must now launch the Registry Editor and restore the Default key back.
  • Press OK to launch Registry Editor after entering regedit.exe in the search field. the Default string should then be changed to {50afa256e6562afb2cd7837d8db3fd71ce947f26b53ffff72a77bb9141ae121a}SystemDrive{50afa256e6562afb2cd7837d8db3fd71ce947f26b53ffff72a77bb9141ae121a}UsersDefault by navigating to the next directory.
  • ProfileList might well be located at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NT CurrentVersion.

Therefore, after that, see if you can access the website using your user account.

Step 3: Configure the Registry

  • Here, locate the subkey and directories that commence with S-1-5 , continued by a substantial percentage, in the following path in the Registry Program window. In order to identify the user account profile that has the issue, double-click the ProfileImagePath item in each of the S-1–5 folders.S-1-5-21
  • Now, Windows NT Currentversion ProfileList under HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft
  • There, you’ll explore two alternatives: the first in which you have two folders with the letters S-1-5 followed by lengthy numbers, the first of which finishes in.bak, while the other in which you only have one folder with the characters S-1-5 surrounded by long numbers that finishes in.bak. 
  • You must add.bak to a S-1-5 folder without.bak and remove. Back from the S-1-5 folder with. bak if you are in the circumstance mentioned previously.
  • When you discover yourself in this type of position, right-click the S-1-5 folder. bak, pick Rename, and then click Remove. Hence, in the end, go back.

Hence, your S-1-5 folder will then be delivered to you. Click it, set the RefCount and State values to 0, and then click back. You may then shut off the Registry Editor, restart your computer, and see whether you can access your user account.

Step 4: Eliminate the SID and create a brand-new profile

Hence, there are two options available to you for deleting user profiles:

1. Using Computer Properties

Type Search for “see advanced system options” and click it. Next, choose Settings from the User Profiles section of the System Properties dialogue box’s Advanced tab. Then, after identifying the profile you desire to delete, press Delete.

2. Make Use of the Registry Editoruser profile service failed the sign in

Locate the corresponding registry subkey using Registry Editor. Next, select Delete from the context menu when you right-click the SID you desire to delete. Then get into the system and create an entirely new account.

Windows NT Currentversion ProfileList at – HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft

Method 3: Simply Abandon the Customer Experience Program

Well, this problem comes in some circumstances when you submit a particular file improperly to the customer experience software. You should disable the group policy editor’s setting at this stage. Hence, pay close focus to the directions below –

  • First, open the Run window by pressing “Windows” + “R then presses “Enter” after typing “gpedit.msc”.First, open the Run window by pressing "Windows" + "R then presses "Enter" after typing "gpedit.msc".
  • Secondly, the “Administrative Templates” window should expand before the “Computer Configuration” pane.
  • Now, click twice on the “System” folder and then the “Internet Communication Management” folder in the right pane.
  • The “Windows Customer Experience Improvement Program” entry will be there in the right pane of the “Internet Communication Settings” window. Next, double-click this entry to activate it.
  • Choose “Enabled” and then save your adjustments. Lastly, verify to determine whether the condition still is occurring.


As a result, you can employ any of the mentioned methods to resolve “user profile service failed the sign in” problem. Simply make absolutely sure that you’ve performed a computer backup beforehand because making changes like this to the System leaves it in danger of breakdowns and issues, specifically when running multiple applications.

Frequently Asked Questions(FAQs):

Q1: How do I fix the user profile service failed the logon?

Ans: To fix “the user profile service failed the logon”, follow the methods below-

  • Making the User Profile Service Functional
  • Abandon the Customer Experience Program
  • Registry Configuration Modifications

Q2: How can I restore a damaged default profile?

Ans: By deleting the contents of C: UsersDefault and copying them from a healthy system, you may quickly fix the faulty default profile. However, be certain that the computer you copied off has the same operating system.

Q3: How can I repair a corrupt profile windows 10?

Ans: To repair, follow the steps below –

  • Build a fresh user profile then, utilize the Windows Registry to repair it.
  • Launch the DISM and SFC procedures.
  • Clean up the folder’s user data.
  • Download the most recent updates.